Notice of Data Breach
Community Services of Missouri is committed to protecting the privacy and security of its clients’
personal information. We experienced a data security incident that may have involved your
information as described below. Because we are unable to definitively determine exactly whose
information was involved or their contact information, we are issuing this public notice to all
individuals whose information was potentially involved. The purpose of this notification is to provide
information about the incident and steps you can take to help protect your information.
What Happened:
On July 21, 2025, we became aware of technical issues related to our server, which had a limited set
of personal information of clients who have felony records. Upon discovery, we took immediate steps
to confirm our systems were secure, including retaining outside cybersecurity specialists to investigate
the incident. We also notified federal law enforcement. On August 10, 2025, we determined that an
unauthorized actor potentially accessed or acquired data from our server.
What Information Was Involved: The types of information that may have been contained on the
server is full name in combination with a Social Security number.
What We Are Doing: We are taking this incident seriously. We engaged outside cybersecurity
specialists to investigate We also have established a professional call center, detailed below, to
contact if you have any questions.
What You Can Do: This incident does not mean that you have or will be a victim of fraud. However,
one may remain vigilant against incidents of identity theft and fraud by reviewing one’s credit reports
and account statements for suspicious activity and to detect errors. If you discover any suspicious or
unusual activity on your accounts, please promptly contact the financial institution or company. We
have included additional information below on steps you may take.
For More Information: If you have any questions regarding the incident, please do not hesitate to
contact our dedicated Haystack support team at 888-844-1268. We are committed to maintaining your
trust in us and continue to be thankful for your support during this time.
Sincerely,
Community Service of Missouri
STEPS YOU CAN TAKE TO HELP PROTECT YOUR INFORMATION
Monitor Your Accounts and Credit Reports
One may remain vigilant against incidents of identity theft and fraud by reviewing your credit
reports/account statements and explanation of benefits forms for suspicious activity and to detect
errors. Under U.S. law, you are entitled to one free credit report annually from each of the three major
credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit
www.annualcreditreport.com or call 1-877-322-8228. Once you receive your credit report, review it
for discrepancies and identify any accounts you did not open or inquiries from creditors that you did
not authorize. If you have questions or notice incorrect information, contact the credit reporting
bureau.
You have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial
fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert, a
business is required to take steps to verify the consumer’s identity before extending new credit. If you
are a victim of identity theft, you are entitled to an extended fraud alert lasting seven years. Should
you wish to place a fraud alert, please contact any of the three credit reporting bureaus listed below.
As an alternative to a fraud alert, you have the right to place a “credit freeze” on a credit report, which
will prohibit a credit bureau from releasing information in the credit report without your express
authorization. The credit freeze is designed to prevent credit, loans, and services from being approved
in your name without your consent. However, you should be aware that using a credit freeze may
delay, interfere with, or prohibit the timely approval of any subsequent request or application you
make regarding a new loan, credit, mortgage, or any other account involving the extension of credit.
Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To
request a credit freeze, you should provide the following information:
1. Full name (including middle initial as well as Jr., Sr., III, etc.);
2. Social Security number;
3. Date of birth;
4. Address for the prior two to five years;
5. Proof of current address, such as a current utility or telephone bill;
6. A legible photocopy of a government-issued identification card (e.g., state driver’s license or
identification card); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement
agency concerning identity theft, if you are a victim of identity theft.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting
bureaus listed below:
TransUnion
1-800-680-7289
www.transunion.com
TransUnion Fraud Alert
P.O. Box 2000
Chester, PA 19016-2000
TransUnion Credit Freeze
P.O. Box 160
Woodlyn, PA 19094
Experian
1-888-397-3742
www.experian.com
Experian Fraud Alert
P.O. Box 9554
Allen, TX 75013
Experian Credit Freeze
P.O. Box 9554
Allen, TX 75013
Equifax
1-888-298-0045
www.equifax.com
Equifax Fraud Alert
P.O. Box 105069
Atlanta, GA 30348-5069
Equifax Credit Freeze
P.O. Box 105788
Atlanta, GA 30348-5788
Additional Information
You can further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you
can take to protect your personal information by contacting the credit reporting bureaus, the Federal
Trade Commission (FTC), or your state Attorney General. The FTC also encourages those who
discover that their information has been misused to file a complaint with them. The FTC may be
reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-
THEFT (1-877-438-4338); and TTY: 1-866-653-4261.
You have the right to file a police report if you ever experience identity theft or fraud. Please note
that in order to file a report with law enforcement for identity theft, you will likely need to provide
some proof that you have been a victim. Instances of known or suspected identity theft should also be
reported to law enforcement, your state Attorney General, and the FTC. This notice has not been
delayed by law enforcement.
For D.C. residents, the District of Columbia Attorney General may be contacted at 441 4 th Street NW
#1100, Washington, D.C. 20001; 202-727-3400, and https://oag.dc.gov/consumer-protection.
For Kentucky residents, the Kentucky Attorney General may be contacted at 700 Capitol Avenue,
Suite 118, Frankfurt, Kentucky 40601; 502-696-5300; and www.ag.ky.gov.
For Maryland residents, the Maryland Attorney General may be contacted at Office of the Attorney
General, 200 St. Paul Place, Baltimore, MD 21202; 1-888-743-0023; or
www.marylandattorneygeneral.gov.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right
to be told if information in your credit file has been used against you, the right to know what is in
your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate
information. Further, pursuant to the Fair Credit Reporting Act: (i) the consumer reporting agencies
must correct or delete inaccurate, incomplete, or unverifiable information; (ii) the consumer reporting
agencies may not report outdated negative information; (iii) access to your file is limited; (iv) you
must give consent for credit reports to be provided to employers; (v) you may limit “prescreened”
offers of credit and insurance you get based on information in your credit report; (vi) and you may
seek damages from violators. You may have additional rights under the Fair Credit Reporting Act
not summarized here. Identity theft victims and active-duty military personnel have specific
additional rights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights
pursuant to the Fair Credit Reporting Act by visiting
https://files.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing
Consumer Response Center, Room 130-A, FTC, 600 Pennsylvania Ave. N.W., Washington, D.C.
20580.
For New York residents, the New York Attorney General may be contacted at Office of the Attorney
General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov.
For North Carolina residents, the North Carolina Attorney General may be contacted at 9001 Mail
Service Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.
For Oregon residents, the Oregon Attorney General may be contacted at Oregon Department of
Justice, 1162 Court St. NE, Salem, OR 97301-4096; 1-877-877-9392; and
https://doj.state.or.us/consumer-protection/.
For Rhode Island residents, the Rhode Island Attorney General may be contacted at 150 South Main
Street, Providence, RI 02903; 1-401-274-4400; and www.riag.ri.gov. Under Rhode Island law, you
have the right to obtain any police report filed in regard to this incident. We have no information
indicating that the data of a Rhode Island resident was involved with this incident.